PROMISE KEPT - EVENTUALLY

AN internet holiday company failed to keep a promise tocompensate a couple in a booking mix-up.

Last year, I revealed how Alpharooms quoted Stephen and KathrynParkin pounds 683 for flights but charged pounds 887.

The difference was refunded after my intervention and, at thesame time, the company agreed to compensation.

Spokesman Jonathan Whiffin told me: "We have spoken to Mrs Parkinand we are going to refund the over-payment and offer 10% offanother holiday."

Kathryn, of Houghton-le-Spring, Tyne and Wear, said she got therefund but not the compensation.

She said: "I have still not received the 10% discount. Is itworth pursuing this any further?" Yes, it was. A promise made is apromise that should be kept - no matter how big or how small.

I asked Jonathan to take another look at the complaint, and heapologised.

He said: "This should have been sent out. Apologies. I haveresent it to Mrs Parkin and upped it from 10% to 15%."